Shipping Methods and Delivery Times:
1.1. We offer various shipping methods, including but not limited to standard shipping, expedited shipping, and international shipping. The available options will be presented to you during the checkout process.
1.2. Delivery times may vary depending on factors such as the destination, shipping method selected, product availability, and any unforeseen circumstances. We strive to provide accurate estimated delivery times, but please note that these are approximate and not guaranteed.

Order Processing:
2.1. Order Confirmation: Once you place an order, you will receive an order confirmation email containing the details of your purchase. Please review the information carefully and contact us immediately if there are any errors or changes required.
2.2. Order Processing Time: We will process and prepare your order for shipment within 3 business days from the date of purchase, unless otherwise stated.

Shipment Tracking:
3.1. Shipment Confirmation: Once your order has been shipped, you will receive a shipment confirmation email containing a tracking number and a link to track your package’s progress.
3.2. Tracking Updates: You can track your package using the provided tracking number on the carrier’s website or through our website’s tracking page, if available. Please note that tracking information may take some time to update after the package has been shipped.

Shipping Charges and Taxes:
4.1. Shipping Charges: The shipping charges for your order will be calculated based on the total order value, shipping method selected, parcel weight and the destination address. The applicable shipping charges will be displayed during the checkout process.
4.2. Taxes and Duties: Any applicable taxes, customs duties, or import fees imposed by the destination country are the responsibility of the recipient. Please check with your local customs office for more information on potential additional charges.

Shipping Restrictions:
5.1. Geographic Limitations: We currently offer shipping to Malaysia only. If your location is not listed, we regretfully cannot ship to your address at this time.
5.2. Product Restrictions: Certain products may have specific shipping restrictions due to their nature, size, or regulatory requirements. Any applicable restrictions will be mentioned on the product page or during the checkout process.

Address Accuracy:
6.1. It is your responsibility to provide accurate and complete shipping information, including the recipient’s name, shipping address, and contact details. We are not liable for any delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by you.

Lost or Damaged Shipments:
7.1. Lost Shipments: In the rare event that your package is lost in transit, please contact our customer support team. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.
7.2. Damaged Shipments: If your package arrives damaged, please notify us immediately. We may require you to provide photographic evidence of the damage and any packaging materials. We will assist you in filing a claim with the shipping carrier and arranging for a replacement or refund, as appropriate.

Returns and Exchanges:
8.1. For information on returns and exchanges, please refer to our Return Policy or contact our customer support team.

Changes to the Shipping Policy:
9.1. We reserve the right to modify or update this Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

Contact Us:
If you have any questions, concerns, or need assistance regarding our shipping policy, please contact our customer support team using the information provided.